Job description: |
Customer Service Executive Norwegian Speaking Wholesale To provide excellent service to a defined group of customers in terms of order management, deliveries, follow up of claims & returns through clear and concise communication, in line with policies (SLAâs) and procedures as defined in the Customer Service manual. Make use of available systems and technologies. Ensuring that all orders are entered on to the system within given deadlines. Highlight any problems/errors identified on customersâ orders and to ensure customer order details are validated prior to order entry, in terms of account identification, order type, sku detail, stock availability, customer requested date, pricing, discount and text fields. To release orders according to allocation coverage, customer requested delivery date, customerâs shipment requirements and company target needs thereby highlighting any at risk orders such a credit held or orders unlikely to ship. To deal promptly and efficiently with enquiries from both customers and sales force both verbally and in writing. To build a close relationship with the assigned customer portfolio & st up regular phone calls to inform customers about new products, special actions, available stock with the aim of increasing sales Handles issues in the best interest of both customer and company. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customerâs experience. Responsible for compiling and generating reports as they relate to customers To authorise returns of good, strictly following the companyâs guidelines and rules, when needed. You need to be commercially minded in order to identify opportunities for upselling when communicating with customers To authorise sundry credit notes for commercial reasons (i.e. discount and price discrepancies, shortages and lost in transit) strictly following the companyâs guidelines and rules. To liaise closely with other departments to ensure full conformity to customer requirements and efficient handling of account. In particular: to liaise with credit department to ensure that queries are resolved, with planning department to ensure full and in time coverage of orders, with warehouse to ensure that special handling is carried out correctly and that delivery time is respected., with logistics in respect of transport lead-times or claims To deal with Key Accounts, where assigned to the job holder, in all Customer Service daily activities, being a contact point for enquiries from management and other departments. To highlight any problems/errors regards all issues related to Key Accounts, informing all parties involved, chasing for feedback and supplying suggestions and solutions. To keep direct contact with Key Accounts, promptly providing them with any needed information about their orders, shipments, warehouse closures, etc. |
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Job Type: |
Full Time |
Desired education level: |
Degree/Graduate |
Experience required: |
You will be fluent in Norwegian and English to Native Business Level C2 and have Customer Service/Sales Order Processing/Invoicing/imnport/export experience and avaiable to relocate to Nottingham UK to start immediately |
Languages Required: |
Norwegian |
Contact name: |
Paula Kew |
Contact email: |
paula@mlirecruitment.com |
Contact number: |
+34 952 888 606 |
Employment address: |
Nottingham UK |
Contact address: |
Nottingham UK |
Business sector: |
Accounting, Call Centre and Customer Service, Graduate, Import/Export, Purchasing |
Relocation package details (Type: details, none or negotiable): |
Excellent Benfits and Career !! |
Benefits (Bupa, company car etc): |
Excellent Benefits and Career |
Minimum Salary: |
£20,000 |
Maximum Salary: |
£21,000 |
Salary: |
£21,000 + Benefits |
Currency: |
GBP(£) |
Salary Period: |
Per Year |
Job Location (Country): |
United Kingdom |
Job Location (City): |
Nottingham |
Title: Customer Service Executive Norwegian Speaking