Danish VIP Account Manager Online Gaming

Danish VIP Account Manager Online Gaming
Gibraltar
£22,000 + Exceptional Benefits package + Relocation.
Specific Responsibility:

To Manage a portfolio of Danish VIP members and provide customer support to VIP members in both English and Danish, with an aim to increase members loyalty, ensuring they receive the highest standards of service.

Job Summary
The role is to provide proactive support, specifically for VIP members for the Company with the aim of increasing loyalty and retention and to provide email, phone and chat support for all VIP members. The VIP Department presents the company in the most professional and personal manner possible, thus ensuring the satisfaction and loyalty of this very important group of customers. Each representative will be personally responsible for a group of customers and will be required to initiate and maintain contact to get to know their members. To provide service that is oriented towards gaining additional members and to retain existing customers all of which will be expected to increase revenue.
Technical Skills Required
Computer skills, specifically Excel, and proficiency in other MS Office programs

Key Competencies
Danish language to native level standard
English level to high level standard
Excellent interpersonal skills
Excellent Communication skills, both oral and written
High level of trustworthiness
Analytical ability
Problem solving ability
Pragmatic approach to decision making
Team working
Results driven

Key Performance Indicators

• Responsible for own members and effective monitoring of VIP member activity. Will be expected to create action plans when required.
• Successfully building rapports with VIP members, aiming to prolong retention and increase member activity at the tables
• Provide assistance to all VIP members in both English and Danish, via chat/email/phone
• Proactively upselling of promotions and incentives to members in order to increase loyalty, retention and revenues
• Ability to Multi-task between VIP support and Loyalty duties in order to reach targets and meet deadlines in relation to projects, member management, follow ups and daily duties (support)
• Responsible for own members and analysing data/accounts effectively
• Meet members face to face on events to cement the relationship between member and VIP department.

you will be fluent in Danish and English to Business Level C2 and have previous experience working within Online Gaming VIP Customer Retention/Account Managing and happy to relocate to Gibraltar imnmediately

Gibraltar

Gibraltar

Excellent Relocation package offered

Excellent Bonus + Relocation package offered