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Technical Customer Service German Speaking

Title: Technical Customer Service German Speaking

Job description:

TECHNICAL CUSTOMER SERVICE GERMAN SPEAKING
ATHENS, GREECE
START DATE: FEBRUARY/MARCH/APRIL

€18,200-€20,600 + FREE FLIGHT + 2 WEEKS FREE ACCOMMODATION + €100 MONTHLY BONUS + €200 VOUCHERS ON COMPLETING TRAINING + €300 VOUCHERS ON COMPLETING 7 MONTHS CONTRACT +++
Our client
My client was founded in 1978 in Paris, France and is now a world leader Customer Relationship Management company, offering solutions for customer care, technical support, sales, e-Performance for prestigious international brands like Orange, Expedia, Symantec, Education First, Western Union, Skype, Apple, Bausch + Lomb to name a few. They have more than 135,000 employees working in 270 contact centres in 46 countries and offer projects in more than 66 languages.

Job Description
The client, Microsoft is a well-known develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services is currently looking for Danish speaking Customer Support for our Technical Support Team in Athens, Greece. This is a challenging and multi-tasking role dealing with issues of varying complexity.
The Job

You will be providing both customer service to a broad spectrum of our Client’s customers with wide ranging queries. The Main form of communication is via the telephone, however support via chat and email also contributes to the agents workload. You will be expected to Handle and resolve customer queries and issues. The role encourages continuous learning and the completion of online training on products and technologies.

Skills required

• Excellent communication skills.
• Native Fluent German and fluent English is elimentary
• Good Knowledge of PC (hardware, software, internet)
• Windows, Ms Office Suite, Skype, Windows Media Player, Windows Messenger
• Passion about customer services
• Customer focussed and able to provide professional, polite customer service.
• Well organised approach to work, balancing workload to ensure targets are met and ability to demonstrate good time management skills.
• Interactive and enthusiastic team player willing to assume new responsibilities

he Offer
• 3-4 weeks training in English
• 40 hours per week, rotating 7 day shift from 9.00 – 21.00, 2 days off per week(eg Tuesday and Friday)
• 1300 euro gross per month x 14 + upto €100 Monthly Bonus + extra salary at Christmas, ½ month extra salary at Easter and ½ month extra salary at Summer holidays.
• Flight ticket to Greece
• Taxi from the airport
• Free Accommodation for 2 weeks!
• Free Greek Lessons
• Free water sports and hiking courses

Job Type:

Contract

Experience required:

You will be fluent in German and English to Native Business Level C2 and have Customer Service/Technical support/Helpdesk Support or recent IT Graduate or a passion for IT and available to relocate to Athens Greece to start February/March/April

Languages Required:

German

Contact name:

Paula Kew

Contact email:

paula@mlirecruitment.com

Contact number:

+34 952 888 606

Employment address:

Greece

Business sector:

Call Centre and Customer Service, IT and Internet

Relocation package details (Type: details, none or negotiable):

FREE Flight 2 WEEKS FREE ACCOMMODATION + Monthly Bonus ++++

Benefits (Bupa, company car etc):

FREE Flight 2 WEEKS FREE ACCOMMODATION + Monthly Bonus ++++

Minimum Salary:

€19,000

Maximum Salary:

€21,000

Salary:

€21,000 + Flight + Accomm

Currency:

EUR(€)

Salary Period:

Per Year

Job Location (Country):

Greece

Job Location (City):

Athens Greece