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German-Speaking Senior Key Account Manager VIP – Ta’ Xbiex, Malta €50,000 + Bonus + Exceptional Benefits + Relocation + Career Growth Company Profile Our client is a fast-growing and forward-thinking iGaming service provider, dedicated to empowering operators to succeed in a fast-paced and ever-evolving industry. With deep market expertise, innovative technology, and a strong focus on delivering outstanding player experiences, they partner with ambitious brands ready to scale. Their comprehensive iGaming solutions include Gaming Services, Casino & Sportsbook Marketing and Operations, Creative, Data & BI, Customer Support, Risk & Payments, KYC, VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance. The Role We are seeking a commercially driven Senior Key Account Manager (German Speaking) to join a high-performing VIP team. This is a revenue-focused position where you will take full ownership of a portfolio of high-value players, driving growth through strategic relationship management, retention, upselling, and reactivation. If you are sales-minded, data-driven, and thrive on exceeding targets, this is an opportunity to make a direct impact on revenue while accelerating your career. Key Responsibilities • Own and drive the performance of a portfolio of high-value VIP accounts, with clear revenue, retention, and growth targets. • Maximise net revenue through proactive upselling, cross-selling, and reactivation strategies. • Build strong, long-term relationships and position yourself as the trusted primary point of contact. • Monitor account performance and KPIs daily to identify sales opportunities and mitigate revenue risks. • Create and execute tailored account growth plans based on player value, behaviour, and lifecycle stage. • Deliver a proactive, high-touch sales approach via phone, email, and messaging platforms. • Analyse data and trends to optimise strategies and maximise player lifetime value. • Collaborate with key internal stakeholders to ensure offers and incentives are commercially effective and compliant. • Negotiate and execute customised promotions, bonuses, and incentives aligned with revenue goals. • Provide commercial insights to senior stakeholders to support forecasting, optimisation, and VIP strategy development. • Contribute to sales forecasting, performance reviews, and continuous process improvement. Requirements • Minimum 2 years’ experience in a sales-driven Key Account Management, VIP Management, or similar commercial role (ideally within iGaming or a high-value digital environment). • Proven track record of consistently achieving or exceeding revenue and retention targets. • Strong sales acumen with excellent negotiation, persuasion, and closing skills. • Solid understanding of customer behaviour, monetisation strategies, and lifecycle value. • Highly analytical and comfortable working with KPIs, dashboards, and performance metrics. • Outstanding communication and relationship-building skills – confident, persuasive, and professional. • Self-motivated, autonomous, and capable of managing complex account portfolios. • Fluent in German and English (written and spoken). What’s on Offer • Competitive salary package (€40,000–€50,000) + Fantastic Bonus!!! • Health insurance • Wellness benefit (post-probation) • Optician/spectacle & blue lens benefit (post-probation) • Breakfast and lunch provided throughout the week • Monthly snacks allowance • Ongoing training and development support • Modern office facilities • Dog-friendly workplace • Exciting company events & monthly Beer Fridays • €1,000 refer-a-friend bonus • Relocation package (if required)