Languages required
Korean Speaking Team Leader Igaming Fully Remote €35-40,000 PA Fantastic Opportunity Are you a native Korean speaker with experience in iGaming customer support and a background in team leadership or team management? This is a fantastic opportunity to take the next step in your career with an exciting fully remote Korean iGaming Team Leader position! We are looking for a motivated, organised, and people-focused professional who can support a customer service team, oversee daily operations, and ensure the highest standards of player support within a fast-paced iGaming environment. Whether you are an experienced Team Leader or have previous experience managing, supervising, or overseeing a team, we would love to hear from you! Key Responsibilities • Lead, support, and motivate a team of Korean-speaking customer support agents. • Oversee daily customer service operations, ensuring excellent player experiences across all support channels. • Monitor team performance, productivity, and quality standards. • Provide guidance, coaching, and ongoing support to team members to help them achieve their targets. • Assist with escalated player queries and complex customer issues. • Ensure customer enquiries are handled professionally, accurately, and efficiently. • Identify opportunities to improve processes, performance, and service delivery. • Work collaboratively with other departments to ensure smooth operations and effective issue resolution. • Help maintain a positive, productive, and high-performing team environment. Requirements • Native-level Korean language skills are essential. • Good English communication skills. • Previous experience within the iGaming industry, ideally in customer support or player services. • Previous Team Leader, Supervisor, or people management experience. • Alternatively, experience overseeing a team, supporting colleagues, or taking responsibility for team performance. • Strong communication, organisational, and problem-solving skills. • The ability to motivate others, manage priorities, and work independently in a remote environment. 24/7 Shifts Depending on the roster arrangement, employees will generally start either at 4:00 PM or 6:00 PM GMT+8, with each shift consisting of 9 hours inclusive of a 1-hour meal break. During the training month, the working hours will start at: 11:00 AM GMT+9 (Korea) What's on Offer? • 100% fully remote working. • Laptop provider • 6 Months Renewable Contract • A fantastic employment contract with attractive benefits. • An exciting opportunity within the growing iGaming industry. • The chance to develop your leadership career in an international environment. • Immediate interview availability for suitable candidates. Apply Today! If you are a native Korean speaker with iGaming customer support experience and a background in team leadership or management, this could be the perfect next step in your career! For immediate consideration and an interview, contact Paula at MLI Recruitment. Email: Paula@MLIRecruitment.com Don't miss out on this fantastic fully remote opportunity. Apply now!