Languages required
Korean Speaking Customer Service Executive IGaming Fully Remote €26-28,000 PA Fantastic Remote Opportunity Immediate Interviews Available Are you a native Korean speaker with experience in the iGaming industry? This is a fantastic opportunity to join a dynamic team as a Korean iGaming Customer Service Executive, working fully remotely from anywhere! We are seeking customer focused professionals with previous iGaming experience who are passionate about delivering excellent player support and ensuring a smooth, seamless gaming experience. Key Responsibilities • Respond to player enquiries via live chat, providing prompt, professional, and helpful customer service. • Assist players with gameplay-related issues, troubleshooting problems, and resolving queries efficiently. • Support players with account and online connectivity issues, ensuring they can access and enjoy the platform without disruption. • Investigate player concerns and ensure all relevant information, account details, and gameplay-related matters are accurate and correct. • Maintain a high standard of customer service while ensuring a positive player experience. • Escalate more complex issues to the relevant teams when necessary. Requirements • Native-level Korean language skills are essential. • Good English communication skills, both written and verbal. • Previous experience in the iGaming industry is highly desirable and essential for this opportunity. • Excellent written communication skills, particularly for live chat support. • Strong problem-solving skills and attention to detail. • A customer-focused attitude with the ability to work independently in a fully remote environment. Shifts will be 24/7 Depending on the roster arrangement, employees will generally start either at 4:00 PM or 6:00 PM GMT+8, with each shift consisting of 9 hours inclusive of a 1-hour meal break. During the training month, the working hours will start at: 11:00 AM GMT+9 (Korea) What’s on Offer? • 100% fully remote working. • Laptop Provided • 6 Months Renewable Contract • An exciting opportunity to build on your iGaming experience. • A dynamic, international working environment. • The opportunity to join a growing industry with immediate interview availability. Apply Now! If you are a native Korean speaker with iGaming customer service experience and good English skills, we would love to hear from you! Apply immediately by emailing Paula at MLI Recruitment: Paula@MLIRecruitment.com