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Danish Customer Service Advisor
Gibraltar, Spain
£21-25,000 + Yearly Bonus + Fantastic Relocation Package + Private Medical Cover Europe + Life and Critical Illness Cover + Full Training + Career Progression + Company Social Events +++

The Company
My Client is one of the most popular online gaming, entertainment operators in the world and develop and market a variety of online games including casino, poker, sports betting and bingo.

Our Company’s very first steps began way back in 1997 and the company was listed on the London Stock Exchange in 2005. We are proud to have become a global leader in the online gaming entertainment industry for over two decades and have an excellent “Company Reputation for Excellence” for both our customers and employees!!

Role Responsibilities:
To ensure the service given to B2C and B2B customers is of the highest standard in the industry while maximizing their Life Time Value through excellent customer service and daily operational checks and verification. This role is working a shift pattern.

Accountabilities
Maintain high standard of quality and quantity of responses on all Customer Operation related topics and all aspects of the role – i.e. general account queries, game play, payment info and checks, cash out checks, Anti-Money laundering and Under-age prevention checks with external agencies

Carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.

Handling all customer related queries via all contact channels (telephone, chat and emails)

Analyses and investigates accounts being brought to relevant Operation queues and reports and takes relevant actions on such accounts as required
Carry out daily Documents checks and deals with negotiations, legal threats, prevention of charge backs and settlement on members account as required by both lines of business
Carry out daily Anti-Money Laundering and Underage checks and take appropriate actions as required.
Work according to established standards and liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines and/or Chargeback cases)
Work as part of the Danish team alongside the Danish TL and Supervisors and Fraud/Support teams, both in GIB and in Antigua
To perform additional tasks as required by the Supervisor, TL, Operations Managers or HOD

Essential Experience Required
Customer Service Experience
Computer Literate
Internet experience and awareness
High Level of intelligence, reasoning and analytical ability
Good negotiation skills
Customer Focused
Ability to comprehend and analyse financial/statistical data
Fluent in Danish and English
Excellent communication skills
Approachable
Confident verbal communicator
Strong team player
Decision Maker
Excellent organisation skills with the ability to meet deadlines
Confident, Flexible
No restrictions to working in Gibraltar
Willingness to work unsocial hours – for example late nights and weekends

They offer relocation package of Flight and luggage allowance along with taxi/meet airport to Gibraltar and for up to six months Free Company 2 bedroom apartment (You may live with another new colleague or it may be alone) the apartment is based 10 minutes’ walk from their offices and you will only pay for Internet/Wifi and Electricity share bill OR you are entitled to £250 per month Tax free paid into your salary for your Accommodation allowance for up to the first 2 years of your employment.
Note: Relocation package is for candidates relocating from outside of Gibraltar/Spain

You will be fluent to Native level Danish and English and have exceptional Customer service experience and happy to relocate to Spain/Gibraltar to work in Gibraltar

Gibraltar, Spain

They offer relocation package of Flight and luggage allowance along with taxi/meet airport to Gibraltar and for up to six months Free Company 2 bedroom apartment (You may live with another new colleague or it may be alone) the apartment is based 10 minutes’ walk from their offices and you will only pay for Internet/Wifi and Electricity share bill OR you are entitled to £250 per month Tax free paid into your salary for your Accommodation allowance for up to the first 2 years of your employment.
Note: Relocation package is for candidates relocating from outside of Gibraltar/Spain

Private Health Cover European wide + Yearly Bonus 8%, Life Cover and Critical Illness Cover, 31 Days Holiday per year, Christmas Party and Social Events Entitled to £250 per month Tax free paid into your salary for your Accommodation allowance for up to the first 2 years of your employment.